Localize your UserVoice knowledge base and make it multilingual

Nina avatar
Written by Nina
Updated over a week ago

UserVoice integrates feedback, helpdesk, and knowledge base management tools in one platform to empower customer support.

You can make the UserVoice help desk multilingual using Transifex. Below, you will find instructions for localizing your UserVoice site.

📝Note: Before you begin, you must have a Transifex account and a project you will be associating with your UserVoice site. If you have not already done so, sign up for Transifex here.

Getting the Transifex Live JavaScript Snippet

Before you can use Transifex Live, you must first install the Transifex Live JavaScript snippet on your site. To do this, follow the instructions here.

Installing the Live snippet

Once you've got the Live snippet, the next step is to install it in UserVoice.

  1. Open the Web Portal by going to SettingsWeb Portal.


  2. Click the Edit... link next to Appearance and Features.


  3. Select the HTML/CSS/JavaScript tab, scroll to the bottom of the JavaScript snippets section, and paste your Transifex Live snippet.


Now, you can begin saving and translating content!

Saving content, translating, and publishing

Now that Transifex Live is embedded in your page, you can use Transifex Live to save content to Transifex, translate in context, and publish translations on the fly.

Handing dynamic content

Dynamic content like dates, times, and counters (e.g., # of articles, # of comments, etc.) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of non-translatable dynamic content. If your platform lets you edit the theme, you can mark elements of your pages as non-translatable.

If you would like to learn how, please click here.


Looking for more help? Get support from our Transifex Community Forum!

Find answers or post to get help from Transifex Support and our Community.

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