UserVoice integrates feedback, helpdesk, and knowledge base management tools in one platform to empower customer support.
You can make the UserVoice help desk multilingual using Transifex. Below, you will find instructions for localizing your UserVoice site.
📝Note: Before you begin, you must have a Transifex account and a project you will be associating with your UserVoice site. If you have not already done so, sign up for Transifex here.
Getting the Transifex Live JavaScript Snippet
Before you can use Transifex Live, you must first install the Transifex Live JavaScript snippet on your site. To do this, follow the instructions here.
Installing the Live snippet
Once you've got the Live snippet, the next step is to install it in UserVoice.
Open the Web Portal by going to Settings → Web Portal.
Click the Edit... link next to Appearance and Features.
Select the HTML/CSS/JavaScript tab, scroll to the bottom of the JavaScript snippets section, and paste your Transifex Live snippet.
Now, you can begin saving and translating content!
Saving content, translating, and publishing
Now that Transifex Live is embedded in your page, you can use Transifex Live to save content to Transifex, translate in context, and publish translations on the fly.
Handing dynamic content
Dynamic content like dates, times, and counters (e.g., # of articles, # of comments, etc.) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of non-translatable dynamic content. If your platform lets you edit the theme, you can mark elements of your pages as non-translatable.
If you would like to learn how, please click here.
💡Tip
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