Freshdesk enables companies to provide customer support via a help desk, knowledge base, and chat.
Using Transifex Live, you can make your Freshdesk knowledge base multilingual. We have a live example of a localized Freshdesk help desk. Use the language dropdown at the bottom left to switch languages.
Below, you'll find instructions for localizing your Freshdesk site.
Getting the Live Snippet
Installing the Live snippet
Once you've got the Live snippet, the next step is to install it in Freshdesk:
Go to Admin in the top menu and click Helpdesk.
Scroll down a little bit and click Edit Portal.
The page will reload. Scroll down and click Customize portal.
Hit Save and Publish at the bottom of the page to finalize the change.
Now, you can begin saving and translating content!
Saving content, translating, and publishing
Handing dynamic content
Dynamic content like dates, times, and counters (e.g., # of articles, # of comments, etc) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of non-translatable dynamic content. If your platform lets you edit the theme, you can mark elements of your pages as non-translatable. To learn how, click here.
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