Help Scout

Localize and optimize your Help Scout Docs for a seamlessly multilingual experience.

Jacob Doulkeridis avatar
Written by Jacob Doulkeridis
Updated over a week ago

Help Scout offers a help desk invisible to customers that helps companies deliver outstanding customer support. Help Scout features a knowledge base solution integrated into the main help desk product.

You can turn your Help Scout Docs into a multilingual knowledge base using Transifex.

Below, you'll find instructions for localizing your Help Scout Docs.

📝Note: Before you begin, you must have a Transifex account and a project you will be associating with your Help Scout knowledge base. If you have not already done so, sign up for Transifex here.


Getting the Transifex Live JavaScript Snippet

Before using Transifex Live, you must first install the Transifex Live JavaScript snippet on your site. To do this, follow the instructions here.


Installing the Live snippet

Once you've got the Live snippet, the next step is to install it in Help Scout:

  1. Open your Help Scout Docs settings page.

    helpscout-1.png#asset:2046

  2. Further down in the Websites section, locate the Custom Code and <head> code input box. Paste your Transifex Live JavaScript code in this box and save.

    helpscout-2.png#asset:2047

    Now, you can begin saving and translating content!


Saving content, translating, and publishing

Now that Transifex Live is embedded in your page, you can use Transifex Live to save content to Transifex, translate in context, and publish translations on the fly.


Handing dynamic content

Dynamic content like dates, times, and counters (e.g., # of articles, # of comments, etc.) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of non-translatable dynamic content. If your platform lets you edit the theme, you can mark elements of your pages as non-translatable. To learn how, click here.


💡Tip

Looking for more help? Get support from our Transifex Community Forum!

Find answers or post to get help from Transifex Support and our Community.

Did this answer your question?