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Help Scout offers a help desk invisible to customers that helps companies deliver outstanding customer support. Help Scout features a knowledge base solution that is integrated into the main help desk product.
You can turn your Help Scout Docs into a multilingual knowledge base using Transifex.
Below, you'll find instructions for localizing your Help Scout Docs.
Before you begin, you must have a Transifex account and a project you will be associating with your Help Scout knowledge base. If you have not already done so, sign up for Transifex here.
Installing the Live snippet
Once you've got the Live snippet, the next step is to install it in Help Scout:
Open your Help Scout Docs settings page.
Further down in the Websites section, locate the Custom Code and
Now you can begin saving and translating content!
Saving content, translating, and publishing
Handing dynamic content
Dynamic content like dates, times, and counters (e.g. # of articles, # of comments, etc) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of non-translatable dynamic content. If your platform lets you edit the theme, you can mark elements of your pages as non-translatable. To learn how, click here.