Managing Subscription

Learn how to view and manage your subscription.

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Written by Nina
Updated over a week ago

Viewing Subscription Details

You can see a summary of the current word count of your Transifex account on the Subscription page by following the steps below:

  1. Click on your profile icon and then Billing & Plans.

The subscription page looks like this:


If you click on the link "See all words per project", you’ll see a breakdown of source words, total words, and the number of languages per project.


This table gives you an overview of:

  • The number of projects your organization has. The projects are categorized by type (private and open source);

  • The number of languages that each project has;

  • The number of source words per project and the number of hosted words.

💡Tip: To better manage your capacity in the system, we recommend reviewing your Subscription page regularly. By looking at the breakdown of words per project, you can identify which projects take up the most capacity, which projects have more languages than they should, etc.

For example, your Project A has nine (9) languages, while in reality, you translate only into two (2) languages - it would be a good idea to delete the other project languages, decreasing the word count of this project.

Hosted words

Your hosted word count is calculated using the following formula (projects using Chinese, Korean, or Japanese as the source language use a slightly different formula, which we will explain later):

Hosted Words = Source Words × Number of Target Languages per project, then add the project totals.

So if you have 40,000 Russian source words translated into five (5) languages, your word count is 40,000 × 5 = 200,000.

📝Note: The state of the translations does not affect the above word count. Regardless of whether strings are translated or not or how the translations got there (e.g., TM autofill), they still contribute to your subscription’s capacity (aka hosted words).

Every sequence of characters and numbers between whitespace (spaces, tabs, and newlines) is considered a word. In the phrase below, the word count is 8.

Today I read that Mars has 2 %(moon)s.

You can see a detailed word count breakdown from your organization's subscription page if you're an Organization Administrator.

Projects with Chinese, Japanese, or Korean as a source language

A slightly different word count formula is used:

Hosted Words = Source Language Characters × 50% × Number of Target Languages

The word count is calculated by multiplying half the number of characters in your source language by the number of languages you translate.

For example, if you have 40,000 Japanese characters translated into five (5) languages, your word count is 40,000 / 2 × 5 = 100,000.

Suppose you have English characters within a Japanese, Chinese, or Korean string. In that case, any sequence of characters between whitespaces that can be converted to ASCII (digits included) is considered a word and is counted as one in the final counter.

For example, the word count of the following phrase is nine (9) (five (5) characters and four (4) words).

今日 sunny です。 outdoors 123 %(day)s

Duplicate words

Transifex will detect and count duplicate words as any other in the file. However, your account's translation memory database (which is not counted towards the hosted word count) and our TM AutoFill Up feature will make sure all 100% matching duplicates are translated consistently and automatically, allowing you to receive the highest quality of the translations, in the shortest time, at the lowest cost.

Reducing your organization's word count

There are several options to reduce your organization's word count in Transifex to comply with the chosen subscription plan:

  1. You can review your hosted projects in Transifex and check if some of your resources are outdated. You can delete the resource files and decrease the word count.

  2. You can remove target languages that are not in use.

  3. You can archive old projects. It reduces the project’s contribution to your organization’s word capacity by 75%.

    For example, a project with 40,000 words would only count as 10,000 words after it's been archived.

  4. You can delete your projects.

⚠️Warning: Please note that deleted projects cannot be restored. Once you delete a project, the resources, translations, and Translation Memory suggestions from that project will no longer be accessible.

Exceeding your word count limit

If your organization’s word count exceeds the limit set per your subscription plan, your organization will be locked, and your work will no longer be possible in Transifex.

The account is locked five days after the first violation of the word count.

The organization's administrators will receive notification emails before and after the organization is locked.

Please contact us if you need assistance.

💡Tip: We recommend regularly going to your Subscription page and monitoring your word count capacity.

Reaching your Collaborator Limit

The number of collaborators you can add to your organization is defined based on your current subscription plan. Once this limit is reached and you require additional collaborators, increase your limit by contacting us using the "Get more Collaborators" option under your Subscription Page or our Contact Form. To check out your current Collaborators and manage your Translation team, please visit your Teams Page.

For more information and assistance, please reach out to our Support Team.


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