Managing Subscription

Learn how to view and manage your subscription.

Nina Eleftheriadou avatar
Written by Nina Eleftheriadou
Updated over a week ago

Viewing Subscription Details

You can see a summary of the current usage and capacity of your Transifex account on the Subscription page by following the steps below:

  • Click on your profile icon and then Billing & Plans.

  • The subscription page looks like this:


    In your usage section, you'll discover details about word count and collaborator capacity, as well as the remaining characters for AI/MT consumption and the Live/Native data limit, along with usage data.

  • For a detailed breakdown of source words, total words, and the number of languages per project, you can click on the link "See all words per project" and find all the relevant information.

    words-per-projectNEW.png#asset:8288

This table gives you an overview of:

  • The number of projects your organization has. The projects are categorized by type (private and open source);

  • The number of languages that each project has;

  • The number of source words per project and the number of hosted words.

💡Tip: For more effective capacity management within the system, we suggest regularly reviewing your Subscription page.


How are hosted words calculated?

Hosted words are the number of source words translated into a specific language in your organization. Duplicate source strings with identical translations in the same language are only counted once.

Please take a look at our Help Center article here for more information.


Reducing your organization's word count

There are several options to reduce your organization's word count in Transifex to comply with the chosen subscription plan:

  1. You can review your hosted projects in Transifex and check if some of your resources are outdated. You can delete the resource files and decrease the word count.

  2. You can remove target languages that are not in use.

  3. You can archive old projects. It reduces the project’s contribution to your organization’s word capacity by 75%.

    For example, a project with 40,000 words would only count as 10,000 words after it's been archived.

  4. You can delete your projects.

⚠️Warning: Please note that deleted projects cannot be restored. Once you delete a project, the resources, translations, and Translation Memory suggestions from that project will no longer be accessible.


Exceeding your word count limit

If your organization’s word count exceeds the limit set per your subscription plan, your organization will be locked, and your work will no longer be possible in Transifex.

The account is locked five days after the first violation of the word count.

The organization's administrators will receive notification emails before and after the organization is locked.

Please contact us if you need assistance.


Reaching your Collaborator Limit

The number of collaborators you can add to your organization is defined based on your current subscription plan. Once this limit is reached and you require additional collaborators, increase your limit by contacting us using the "Contact us" option on your Subscription Page. To check out your current Collaborators and manage your Translation team, please visit your Teams Page.


💡Tip

Looking for more help? Get support from our Transifex Community Forum!

Find answers or post to get help from Transifex Support and our Community.

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